What we do
Heritage Hospitality Consulting are independent hospitality consultants with a proven track record of improving and transforming independent hospitality businesses.
We provide effective, affordable, hands-on consultancy that empowers business growth and delivers results.
Specialists in hospitality consultancy providing short, medium and long-term support for all your commercial needs.
“Heritage Hospitality has helped us focus our income generating activity. The support has been invaluable with the business plan and marketing strategy and has guided the development of positioning in new markets. Rosemary is great to work with and the experience she has shared will continue to be of benefit well into the future.”
The Process
When we are appointed to work on a consultancy project, whether it be short or longer term, we usually begin by carrying out a strategic review of the existing operation to gain a robust understanding of the current business, before providing a detailed action plan to implement change where needed.
If we are being asked to look at the overall business, the aim of this action plan is two fold - revenue growth and cost control.
Firstly, we will recommend activity to ensure your key commercial drivers are as good as they can be - including your brand positioning, your product and service, the customer experience, your marketing, your sales strategy, how guests find and book you, your team culture - all which impact your productivity and revenue growth.
On the other side, we will also look at costs and what we can do to better control costs and increase profit margins.
By addressing all of these areas, this in turn will help to drive revenue, improve profitability, create a memorable guest experience, encourage positive guest reviews, and improve your competitive edge.
If we are being asked to focus on certain aspects of running the business, such as marketing, this is what we will review and come up with suggested action plans to specifically improve this function.
After agreeing what needs done, we can then work hands-on with the owner and team to guide and deliver the change.
As well as one off work, we can also provide ongoing outsourced support, for example, project managing marketing and revenue improvements.
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Overview of Services
Strategic Consultancy
Transformation projects
Strategic Business Reviews
Asset Development
Feasibility Studies
Financial Planning
Process and System Reviews
Focus on Revenue Generation and Commercial Development
Sales and Marketing Strategy and Delivery
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Marketing
Project managing marketing agencies to cover strategy planning and full tactical delivery of website design, collateral, social media, email campaigns and digital strategy
Brand and Positioning
Marketing Strategy and Planning
Website Project Management
Email Marketing
Partnership Marketing
Gift Voucher Platforms
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Business Development
Sales Strategy
Hands On Sales Activity
Commercial Reviews
Revenue Management
Customer Journey Reviews
Database Development
Events Handling
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Partnerships
Access to a trusted network of industry associates:
Marketing
Photography and Video
PR
Revenue Management
PMS and Booking Engines
Cost Control
Recruitment
Training
Architects and Interior Design
